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Policy Details:
MOST SALES ARE FINAL PLEASE look carefully and DO NOT HESITATE to email with ANY concerns or questions because: Due to the Sensitive Nature of Our Products and for Hygienic Reasons: (With the exception of non-perishable and non-consumable type products) SALES ARE FINAL. NO REFUNDS OR EXCHANGES. Final Sale No Return or Exchange Policy applies to and is not limited to: Personal, health, skin, body care products and candles. Melted candles are not returnable. We cannot be held responsible for melted candles. We take every precaution against melting; however weather and where the package is left is beyond our control. We will ship candles Monday thru Wednesday only and hand deliver package to the shipping company. Please check shipping status with tracking number provided to make acceptance or pick-up arrangements. If you cannot be home for delivery, PLEASE have your shipping carrier keep your package at local shipping carrier until you can pick it up. Although all sales are final, we want you to be happy with your purchase so if you have a legitimate complaint/problem please email asap for a solution. Sometimes we will have an exception to Final Sale No Return or Exchange Policy and we will note this exception with item description and your order will contain return instructions as well. If exception applies and you need to return item, please contact us within 3 days upon receiving your order. We prefer that you return item in the original packaging and item must be in the same condition it was shipped to you. We will not process the return if item has been used, accidentally damaged or tampered with. To avoid shipping problems, we recommend that you return the package via a traceable and trackable method. Upon receipt, we will refund your purchase price by original payment method minus shipping fees. We will email you asap to let you know that return has been processed. Shipping fees are not refundable.
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